Terms and Conditions
Our 100% guarantee ensures that every Italian made garment you purchase on cosabella.com exceeds your expectations. With our easy return/exchange policy, we will gladly accept any new/tagged/unworn/mint condition garment within 30 days from day of delivery for either a refund or exchange.
We kindly ask up to ten business days for your return to be processed, especially during peak seasons. Customers also have the option for an even exchange within the same timeframe.
We take great care in assuring your garments arrive intact. We ask that you use the same box to return your merchandise to ensure protection of the garment(s) during shipping.
Credits will be issued to the original credit card on file. Return shipping fees are non-refundable. All sale items are final sale and cannot be returned.
Tracking information is provided via e-mail within 3 business days from day order is placed(typically sooner on weekdays).
Continental United States Only
Complimentary Standard Ground Shipping on orders over $100 applies only to domestic orders shipping within the continental United States. USPS delivers within 3-5 business days from day it is shipped out.
STANDARD GROUND - $5
United States Only
This is your most economical option for shipping within the continental United States, USPS delivers within 3-5 business days from day it is shipped out.
Complimentary Standard Ground Shipping on orders over $100 applies only to domestic orders to the continental USA. Shipping within the continental United States, USPS delivers within 3-5 business days from day it is shipped out.
USPS AK, HI & PR - $10
United States Only
Your most economical option for shipping within Alaska, Hawaii and Puerto Rico, USPS delivers within 3-5 business days.
UPS 2nd DAY AIR- $20*
United States Only
*except Alaska/Hawaii/PR/PO BOX
UPS guarantees delivery within 2 business days throughout the continental United States (not including weekend).
We treat these orders with extra urgency, they will leave our warehouse the same day, as long as your order is placed by 12pm EST. Processed, shipped and delivered within working business days.
UPS NEXT DAY AIR- $40*
United States Only
*except Alaska/Hawaii/PR/PO BOX
Need it tomorrow? UPS guarantees overnight delivery throughout the continental United States (not including weekend).
We treat these orders with extra urgency; they will leave our warehouse the same day, as long as your order is placed by 12pm EST.
*Shipping fee is for shipping & handling only – no local duties or taxes are included. Processed, shipped and delivered within working business days.
USPS AUSTRALIA PRIORITY AIR MAIL - $40 AUD*
This is your most economical option for Australia.
USPS delivers within 10 business days from day it is shipped out. *Shipping fee is for shipping & handling only – no local duties or taxes are included.
TRACKING NUMBER REQUESTS
Our systems automatically send you your tracking number once your order leaves our facility. If you have misplaced your tracking number, please e-mail firstname.lastname@example.org or call us at (888) 675-0828 and we'll promptly respond with your number. We suggest you use this link to track your package:
We treat these orders with extra urgency; they will leave our warehouse the same day, as long as your order is placed by 1pm EST.
*Shipping fee is for shipping & handling only – no local duties or taxes are included
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the IP Address (which could be used to determine location), operating system and the Internet service provider’s utilized and other similar information.
Web browser cookies
How we use collected information
Cosabella may collect and use Users personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Luemme, Inc DBA Cosabella
12186 SW 128th Street
Miami, FL. 33186
This document was last updated on November 19th, 2015.
This is the web site of Cosabella.com.
We can be reached via e-mail at email@example.com
With respect to security: and All confidential information, including your credit card and personal information, is handled and sent in a secure, 128 bit encrypted, environment.
If you feel that this site is not following its stated information policy, you may contact us at the above email address, or by contacting The DMA's Committee on Ethical Business Practices at firstname.lastname@example.org.